Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Effective Date: 13 August 2025
Website: https://www.raziasarees.com
Welcome to Razia Sarees. By accessing, browsing, or making a purchase through our website, you agree to abide by these Terms & Conditions, along with our Privacy Policy, Return & Refund Policy, and Payment Terms. Please read them carefully before using our site or placing an order.
- Data We Collect: Name, phone number, email, shipping/billing address, and payment details.
- Purpose: Order processing, delivery, customer service, marketing communications, and website improvement.
- Data Security: We implement security measures to protect your personal data from unauthorised access or misuse.
- Data Sharing: Personal details are only shared with trusted third parties required to provide services (e.g., courier partners, payment gateways) or as required by law.
By using our website and providing your information, you consent to its collection and use as described above.
2. Orders & User Responsibilities
- You must provide accurate, up-to-date details when placing an order.
- You are responsible for maintaining the confidentiality of your account and password.
- You agree not to use our website for fraudulent, illegal, or unauthorised purposes.
3. Payment Terms
- Payments are processed securely via the PhonePe Payment Gateway (UPI, debit/credit cards, net banking).
- All payments must be in Indian Rupees (INR).
- Security Features: SSL encryption, card tokenisation, PCI-DSS compliance, two-factor authentication, and fraud monitoring.
- We will never request sensitive payment details via phone, email, or SMS.
- Payment confirmation will be sent via email/SMS after a successful transaction.
- Failed transactions will not result in an order being processed.
4. Return & Refund Policy
- Eligibility:
- Returns must be requested within 3 days of receiving the product.
- The product must be unused, unwashed, and in its original condition with tags and packaging intact.
- Mandatory Requirement: A clear unedited video recording of the unboxing, from sealed packaging to revealing the item, must be provided to verify any damage/defect.
- Without this video proof, return requests will be automatically rejected.
- Non-returnable items: Customized/altered items, clearance sale products, and items damaged due to customer mishandling.
- Process: Contact info@raziasarees.com with your order number, reason for return, and video proof.
- Refunds: Processed within 7–10 business days to the original payment method after quality inspection. Shipping/COD charges are non-refundable.
5. Cancellations
- Orders can only be cancelled before they are shipped.
- After dispatch, our Return & Refund Policy applies.
6. Shipping Policy
- The product would be delivered to the customer’s address within 4 to 6 days.
- To track the order, you can check with delivery company who is handling the package.
7. Limitation of Liability
- We are not responsible for delays, damages, or losses caused by circumstances beyond our control (e.g., courier delays, network issues).
- We are not liable for payment failures due to incorrect details or third-party service issues.
- Fraudulent activities or abuse of policies may lead to order cancellation and legal action.
8. Changes to Terms
Razia Sarees may update these Terms & Conditions at any time. Updated terms will be posted on our website, and continued use of our services means you accept the updated terms.
For any questions about these Terms & Conditions, please contact:
📧 info@raziasarees.com
By purchasing from Razia Sarees, you confirm that you have read, understood, and agreed to these Terms & Conditions.
